Cancellation policy

Safety of Transactions
The transactions with ALTERSAIL are absolutely safe. The transactions takes place through bank secure page. All banking data is encrypted (SSL protocol) with 128bit encoding so that they are absolutely ensured at their import.
If you select as a way of payment the credit card, you will then automatically transferred to the site of the bank. You will type your personal information there (card number etc.) and then you will come back in Altersail.gr.
The one and only briefing that ALTERSAIL receives from the bank is whether your transaction was successful or not.
Personal Data
ALTERSAIL is committed for the protection of personal data of our customers. Your personal infos are used only for your own service by ALTERSAIL and are not to be given in no case in other companies without your authorisation. Concerning the law of protection of personal data you can have access in them whenever you wish.
Ways of payment
Altersail.gr gives you the possibility of paying off your order with the following alternative ways:
With debit in credit card VISA or MASTERCARD. Acceptable are almost all cards VISA or MASTERCARD.
The debit in your credit card will be held within your transaction.
In Altersail.gr we have taken all the sure measures for your transactions with credit card.
Cancellation policy
In the event of cancellation of the charter by the Charterer, for any reason, the following cancellation
policy will apply depending on the time-interval between the booking confirmation and the cancellation
date:
a. Policy of “Dossier’s expenses” (3% of the booking price or minimum 150 EUR) will be applied for
bookings cancelled after signing the contract and in time period up to 90 days prior to boat embarkation.
b. Cancellation fee of 30% of the total charter fee, for bookings cancelled within a period of 90-60 days
prior to boat embarkation.
c. Cancellation fee of 50% of the total charter fee, for bookings cancelled within a period of 60-30 days
prior to boat embarkation.
d. Cancellation fee of 100% of the total fee, for bookings cancelled in a period less than 30 days prior to
boat embarkation.
In case that the yacht under cancellation is re-chartered to another Charterer for the same period and
under the same conditions only the dossier expenses will be charged.
Insurance
All the yachts are insured against fire, marine and collision risks, third party liability and against any part or total loss or damage, in excess of the amount of a “security deposit” which every guest leaves at the departure base
For liability to third party is deemed to include cover at least as follows:
– Loss of life, personal injury or illness EURO 300,000
– Loss or damage to any other vessel or property EURO 150,000
– Pollution Expenses EURO 90,000
We recommend our guests to ensure their own holiday insurance coverage.
Itineraries
We reserve the right to change any given itinerary due to weather conditions or other circumstances of force majeure. Our skipper is responsible for the final decision. Safety aboard is our top priority
Terms of use modification
ALTERSAIL holds the right to modify or to renew the terms and conditions of transactions.

Contact Us

In order to get a quick response, please provide us with a few details
of your request or use our ``Contact Us” form.

Address:

Address: 52 I. Polixigki  Str. Heraklio

Phone:

Mobile/ Viber: 00306946791159
Website: https://www.altersail.gr
Email: info@altersail.gr
Skype id: nikosvits

Hours:

Mon-Fri 9am – 9pm
Sat-Sun 10am – 3pm




Please prove you are human by selecting the Key.

By using this form you agree with the storage and handling of your data by this website. (GDPR)

Scroll Up